This Privacy Policy explains how 4murti and its affiliates (collectively “we,” “us,” “our,” or “4murti”) collect, use, disclose, and protect your information when you access our Business-to-Business (B2B) Full Truckload (FTL) logistics services (“Services”) through our website (4murti.in), email (support@4murti.in), phone (+91 9990746208), or other channels. We may update this Policy periodically to reflect changes in our Services or legal requirements, so please check it regularly. By accessing 4murti.in or using our Services, you (“User,” “you,” “your”) consent to the collection, storage, and use of your personal information as described in this Policy. If you disagree with any part of this Policy, please do not use our Services.

 

This document is an electronic record under the Information Technology Act, 2000 (“IT Act, 2000”), its applicable rules, and provisions related to electronic records as amended. It is generated by a computer system and does not require physical or digital signatures. This Privacy Policy is a legally binding agreement between you and 4murti.

 

Application of the Privacy Policy

This Policy applies to personal information and data we collect when you: 

- Visit our website (4murti.in) or interact with our online advertisements. 

- Register for or use our B2B FTL logistics Services. 

- Communicate with us via email, phone, or other electronic means (e.g., inquiries, feedback). 

 

This Policy does not apply to: 

- Information collected offline (e.g., through in-person interactions with our representatives). 

- Data collected by third-party websites linked from 4murti.in or our advertisements. We are not responsible for their privacy practices, so please review their policies before engaging.

 

Information We Collect

We collect the following types of information to provide and improve our Services: 

1. Registration Data: 

   - Basic details provided during signup or Know Your Customer (KYC) verification, such as name, business name, email address, phone number, billing address, GSTIN, PAN, or other business identifiers. 

2. Paid Service Data: 

   - Payment and billing information, such as bank account details, UPI, or invoice data, when you book or pay for our Services. 

3. Voluntary Information: 

   - Additional data you provide, such as feedback, survey responses, inquiries, or communications with our support team (e.g., via support@4murti.in or +91 9990746208). 

4. Automatically Collected Data: 

   - Technical information like IP address, browser type, device details, and usage data (e.g., pages visited, time spent) collected via cookies or similar technologies when you use 4murti.in. 

 

Cookies

We use cookies and similar technologies on 4murti.in to enhance your experience, such as remembering preferences, analysing site usage, or personalizing content. Cookies are small files stored on your device that help us provide customized Services. You can disable cookies in your browser settings, but this may limit features like booking or tracking. Cookies may be used whether you register with us or not.

 

Use of Your Information

We use your information to deliver a user-friendly experience and improve our Services, including: 

- To process FTL bookings, arrange dedicated truck shipments, and provide tracking for manufacturers, wholesalers, and distributors. 

- To process payments and manage billing or invoicing for our Services. 

- To respond to inquiries, resolve issues, or provide customer support. 

- To comply with legal requirements, such as KYC verification under Indian laws (e.g., GST, taxation). 

- To analyze data (e.g., shipment patterns, website usage) to optimize logistics and enhance user experience. 

- To send commercial or marketing messages (e.g., promotional offers, service updates), only with your consent. You can opt out at any time. 

- To conduct background checks for job or partnership applications. 

- To detect, prevent, or address fraud, errors, or illegal activities. 

 

We may use your email address without further consent for non-marketing purposes, such as shipment updates, billing confirmations, or critical service notifications.

 

Disclosure of Your Information

We share your information only in the following limited circumstances: 

- Service Providers: With trusted partners (e.g., trucking companies, payment processors, tracking providers) to execute Services or process payments, but only to the extent necessary. These partners are bound by confidentiality agreements and process data per our instructions. 

- Legal Requirements: When required by law, court order, or government authority for purposes like identity verification, fraud prevention, or compliance with regulations (e.g., GST or taxation laws). 

- Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred to the new entity, subject to this Policy. 

- Fraud Prevention: To detect, prevent, or address fraud, security issues, or illegal activities, or to protect the rights, property, or safety of 4murti, our users, or others. 

 

We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

 

Information Security

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including: 

- Encryption for sensitive data (e.g., payment details, KYC documents). 

- Secure servers and access controls to safeguard stored information. 

- Regular reviews of our data collection, storage, and processing practices. 

 

However, the internet is not a secure medium, and sending or receiving data online carries risks of unauthorized access or interference. You are responsible for maintaining the confidentiality of your account credentials (e.g., login ID, password). 4murti is not liable for data breaches caused by factors beyond our control.

 

We monitor web traffic to 4murti.in to protect our systems, record transactions, and prevent unauthorized activities. While we strive to eliminate viruses or malicious code, we do not guarantee their absence. You should take precautions (e.g., antivirus software) before downloading content from our website.

 

Your Rights

You have the following rights regarding your personal information: 

- Access: Request a copy of the data we hold about you (e.g., registration or payment details). 

- Correction: Update inaccurate or incomplete information. 

- Deletion: Request deletion of your data, subject to legal retention requirements (e.g., 7 years for financial records under GST laws). 

- Opt-Out: Unsubscribe from marketing communications or deactivate your account. 

 

To exercise these rights, contact us at: 

- Email: support@4murti.in 

- Phone: +91 9990746208 

 

We will respond within 30 days, as per applicable laws. If we cannot fulfill your request (e.g., due to legal obligations), we will provide an explanation.

 

Data Retention

We retain your data only as long as necessary to: 

- Provide Services (e.g., active shipments, account management). 

- Comply with legal obligations (e.g., 7 years for financial records under Indian tax laws). 

- Resolve disputes or enforce agreements. 

 

Data no longer needed is securely deleted or anonymized.

 

Third-Party Links

Our website (4murti.in) or communications may include links to third-party platforms (e.g., payment gateways, tracking tools). We are not responsible for their privacy practices or content. Please review their policies before sharing your information.

 

Contact Us

For questions, complaints, or to exercise your data rights, contact our Data Protection Officer: 

- Email: support@4murti.in 

- Phone: +91 9990746208 

- Address:  A-25, Sector-150, Noida, India. 

 

We aim to resolve your concerns promptly. If unsatisfied, you may approach the appropriate data protection authority in India.

 

Governing Law

This Privacy Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in [Your City, e.g., Delhi].

 

Modifications

We may update this Policy to reflect changes in our Services or legal requirements. The latest version will be posted on 4murti.in. Continued use of our Services after changes signifies your acceptance of the updated Policy.